hSoftware Garmin Connect IQ Apps - Case [00541] Data-field Crash after Smartphone update by Bluetooth

Case - [00541] Data-field Crash after Smartphone update by Bluetooth

Details

Reference:	00541
Type:	Issue
Product:	hHRZone 5.2 (18 July 2017)
Title:	Data-field Crash after Smartphone update by Bluetooth
Device:	Fenix 5X
Priority:	Major
Raised On:	04 September 2017 15:51
Raised By:	author
Status:	Open-Development-Ready-Closed
Description:
I've Changed refresh interval from 5 sec to 2 sec by my phone (Fenix 5X was connected by Bluetooth). After that when HR face was changed - Data-field was crashed - screenshot - https://www.dropbox.com/s/cchhjr1swxgtez1/HR-error-2sec-update-by-sdmartphone.jpg?dl=0 I've tried to change intervasl back - it doesn't work for me :-( I've installed last value 10 sec back by USB cable via Garmin Express and sync Fenix 5X - it's working now.
Closed:	05 November 2018 15:32 (Cannot Reproduce)

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04 September 2017 15:59 Aauthor	Case Updated: Description changed from 'I've Changed refresh interval from 5 sec to 2 sec by my phone (Fenix 5X was connected by Bluetooth). After that when HR face was changed - Data-field was crashed - screenshot - https://www.dropbox.com/s/cchhjr1swxgtez1/HR-error-2sec-update-by-sdmartphone.jpg?dl=0 I've tried to change intervasl back - it doesn't work for me :-(' to 'I've Changed refresh interval from 5 sec to 2 sec by my phone (Fenix 5X was connected by Bluetooth). After that when HR face was changed - Data-field was crashed - screenshot - https://www.dropbox.com/s/cchhjr1swxgtez1/HR-error-2sec-update-by-sdmartphone.jpg?dl=0 I've tried to change intervasl back - it doesn't work for me :-( I've installed last value 10 sec back by USB cable via Garmin Express and sync Fenix 5X - it's working now.'
04 September 2017 17:23 AAdmin	Case Updated: Priority changed from 'Blocker' to 'Major'
04 September 2017 17:26 AAdmin	Hi, Can you please connect your device via USB and send me the file under GARMIN/APPS/LOGS called CIQ_LOG.TXT Thanks Chris
04 September 2017 17:30 Aauthor	Here it is log file - https://www.dropbox.com/s/114qppfo9lzebvc/CIQ_LOG.TXT?dl=0 Text ------------ ERROR: Unhandled Exception DETAILS: NONE STORE_ID: 4370b941487441f482d1d10924eb4bfa CALLSTACK: UnexpectedTypeException: Expected Number/Float/Long/Double, given null/Number ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe ERROR: Invalid Value DETAILS: Cannot convert Object to Long STORE_ID: e760f2d0bd3347a2aa037d47b982c8e7 CALLSTACK: @PC = 0x10001270 @PC = 0x10001abe
04 September 2017 17:31 Aauthor	P.S. Could you check my registration credentials? I've got 2-3 duplicates of each messages login - author@prostabzor.ru
04 September 2017 17:31 Aauthor	P.S. Could you check my registration credentials? I've got 2-3 duplicates of each messages login - author@prostabzor.ru
04 September 2017 18:17 AAdmin	Thanks you for the log. Are you using an Android phone? PS I've check the multiple messages, and can't see a problem. Let me know if it continues.
04 September 2017 18:29 Aauthor	yes, here it is info: -------------------- Phone - Samsung Galaxy S7 Edge OS - Android 7.0
10 October 2017 08:23 AAdmin	Hi, Can you try the latest update for me, as I've made some major changes behind the scenes?
05 November 2018 15:32 AAdmin	Case closed, as unable to repeat.

This case is now closed

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